Shipping Policy

At Freedom Wellness, we strive to get your products to you as quickly and securely as possible. Here’s everything you need to know about shipping:

Shipping Times

Orders typically ship within 1-3 business days of purchase.

Delivery times may vary depending on your location:

• New Zealand: 2-5 business days
• International: 5-14 business days (depending on the destination)

Shipping Fees

• Free Shipping on all orders within New Zealand.
• For international shipping, rates are calculated at checkout based on the delivery address.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email so you can follow your order’s journey. Please allow up to 24 hours for tracking to update.

Delivery Issues

• If your order hasn’t arrived within the expected timeframe, please check the tracking information or contact our customer support team at hello@freedomwellness.co.nz for assistance.

Shipping Restrictions

• We currently do not ship to P.O. Boxes or certain remote areas.
• For international orders, customs fees or import duties may apply and are the responsibility of the customer.

Damaged or Lost Packages

• If your package is damaged during transit or goes missing, please contact us at hello@freedomwellness.co.nz within 7 days of receiving your shipment. We will help resolve the issue as quickly as possible.